Sidcup Man and Van Privacy Policy

This Privacy Policy explains how Sidcup Man and Van collects, uses, stores and protects your personal data when you use our services. It applies to all Sidcup Man and Van customers and prospective customers in our service area, including anyone who contacts us to request a quote, make a booking or ask about our services.

We are committed to handling your personal data in a lawful, fair and transparent way and in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Who this policy applies to

This Privacy Policy applies to individuals and businesses who:

Contact Sidcup Man and Van to request information or a quotation for our services.

Enter into a contract with us for man and van or related services.

Visit our website or interact with our online booking or enquiry forms.

Communicate with us by phone, text, messaging services or in writing about our services.

Types of personal data we collect

We may collect and process the following categories of personal data, depending on how you interact with us and which services you use:

Identification and contact details such as full name, postal address, service address, email address and any other contact details you choose to provide.

Booking and service information such as details of the property or premises, collection and delivery addresses, access information, dates and times of moves, inventory notes and any special instructions you provide.

Communication records such as details of enquiries, quotations, messages, feedback and complaints that you send us and our responses to you.

Payment and transaction data such as records of payments received, method of payment used and details of invoices and receipts. We do not store full payment card details; these are handled by our payment service providers.

Technical and usage data if you use our website, which may include IP address, device information and basic usage data generated by cookies or similar technologies where used. This is only collected to the extent necessary for the operation and security of our website and to understand general usage patterns.

How we collect your personal data

We collect personal data from you in the following ways:

Directly from you when you contact us by phone, through online forms, by message or in person to request a quote, ask a question or make a booking.

Through our service delivery when we provide man and van or related services at your premises or other locations and you give us information needed to complete the work.

From third parties where lawful and relevant, for example where a business customer provides contact details of a representative or site contact to enable us to perform the service.

Lawful basis for processing your data

We only process your personal data where we have a valid lawful basis under data protection law. The main lawful bases we rely on are:

Contract. We process your personal data where it is necessary to enter into or perform a contract with you, for example to provide a quote, confirm a booking, deliver our man and van services and manage payments.

Legal obligation. We may process your data where necessary to comply with our legal and regulatory obligations, such as record-keeping, tax or accounting requirements.

Legitimate interests. We may process your data where we have a legitimate business interest that is not overridden by your rights, such as responding to enquiries, managing our relationship with you, preventing fraud, maintaining the security of our systems and improving our services.

Consent. In limited circumstances we may rely on your consent, for example where you agree to receive certain types of marketing communications. Where we rely on consent, you can withdraw it at any time.

How we use your personal data

We use your personal data for the following purposes:

To provide quotations and respond to your enquiries about our services.

To set up, manage and perform our contracts with you, including planning, scheduling and delivering our man and van services.

To communicate with you about your booking, including confirmation, updates, changes, cancellations and follow-up messages.

To process payments, issue invoices and manage our accounts and billing.

To handle complaints, queries and disputes and to provide customer support.

To manage our business operations, including record keeping, auditing, risk management and service improvement.

To comply with our legal obligations and to cooperate with regulatory bodies and law enforcement when required.

Data retention and storage

We keep your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy and to meet any legal, accounting or reporting requirements.

In general, we will retain:

Basic customer and contract information for a period necessary to manage our relationship with you and to deal with any queries or disputes after the service is completed.

Financial and transaction records for the period required by applicable tax and accounting laws.

Communication records for a reasonable period to evidence our interactions and to improve our services.

When personal data is no longer needed for the purposes for which it was collected, we will securely delete or anonymise it.

Data processors and third parties

We may share your personal data with carefully selected third-party service providers who act as data processors on our behalf. These may include:

IT and hosting providers who host our website, email and business systems.

Payment service providers who process card or electronic payments.

Professional advisers such as accountants or legal advisers where necessary.

These processors are only allowed to process your personal data in accordance with our instructions and are required to take appropriate security measures to protect it. They are not allowed to use your data for their own purposes.

We may also share your data with other third parties where necessary to comply with the law, to protect our rights or the rights of others, or in the context of a business sale, transfer or restructuring, where permitted by law.

We do not sell your personal data to third parties.

International transfers

Where possible, we aim to store and process your personal data within the United Kingdom or other countries that provide an equivalent level of data protection. If we use a service provider that transfers personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other lawful transfer mechanisms, to protect your data.

Data security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

These measures include restricting access to personal data to those employees, contractors and processors who need it for business purposes, using secure systems and tools where appropriate, and regularly reviewing our security practices.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Sidcup Man and Van customers in our service area, subject to certain legal conditions and exemptions. Your rights include:

Right of access. You can request confirmation that we process your personal data and ask for a copy of the data we hold about you.

Right to rectification. You can ask us to correct any inaccurate or incomplete personal data we hold about you.

Right to erasure. In certain circumstances, you can ask us to delete your personal data. This right is not absolute and may be limited by legal or contractual obligations.

Right to restriction of processing. You can ask us to restrict the processing of your personal data in certain situations, for example while a complaint is being investigated.

Right to object. You can object to processing that is based on our legitimate interests, and we will stop processing unless we can demonstrate compelling legitimate grounds to continue.

Right to data portability. Where processing is based on consent or contract and is carried out by automated means, you may request to receive certain personal data in a structured, commonly used and machine-readable format or to have it transmitted to another controller where technically feasible.

Right to withdraw consent. Where we rely on your consent to process your personal data, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so we can address your concerns directly.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. Any changes will take effect when the updated policy is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.