Sidcup Man and Van Terms and Conditions of Service

These Terms and Conditions set out the basis on which Sidcup Man and Van provides removal, man and van, delivery, and related services. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our services.

1. Definitions

In these Terms and Conditions, the following words have the meanings given below.

Client means the individual, business, or organisation that books and pays for the services.

Services means any removal, man and van, delivery, packing, loading, unloading, or related work carried out by Sidcup Man and Van.

Vehicle means any van or vehicle used by us to provide the services.

Goods means any items, belongings, furniture, boxes, or other property transported or handled by us in the course of providing the services.

Contract means the agreement between the client and Sidcup Man and Van incorporating these Terms and Conditions.

2. Scope of Services

Sidcup Man and Van provides man and van, household and office removals, small moves, collections and deliveries, and related services within its service area and to other UK destinations as agreed at the time of booking. The exact scope of work, including collection and delivery addresses, dates, times, and any special requirements, will be as agreed in the booking confirmation.

We reserve the right to refuse or cancel any service where the work may be unsafe, unlawful, or beyond the reasonable capacity of our staff or vehicles.

3. Booking Process

All bookings are subject to availability and acceptance by Sidcup Man and Van. An enquiry, quotation, or provisional booking does not constitute a confirmed booking until expressly accepted by us.

When you request a booking, you must provide accurate information, including but not limited to collection and delivery addresses, access details, parking restrictions, the nature and approximate volume of goods, and any special handling requirements. Our quotation and our ability to complete the work safely and on time will depend on the accuracy of the information you provide.

We may provide quotations verbally or in writing. Unless stated otherwise, quotations are based on the information provided and on normal access conditions. If information is incomplete or inaccurate, or if circumstances differ on the day, additional charges may apply, or the service may need to be rescheduled.

Your booking will be confirmed when we notify you that we accept it and, where required, when a deposit or prepayment has been received.

4. Quotations and Pricing

Quotations are given on the basis that there are no unforeseen difficulties in relation to access, parking, or the nature and volume of goods. Quotations may be given as fixed prices or estimated charges based on an expected duration and service scope.

Unless stated otherwise, quotations do not include the following.

Disassembly or reassembly of furniture, fixtures, or equipment.

Disconnection or reconnection of appliances or electrical items.

Removal of doors, windows, or other structural alterations.

Packaging materials, packing services, or specialist equipment.

Waiting time due to keys not being available, delays in access, or other circumstances outside our reasonable control.

We reserve the right to adjust the price if the work takes longer than anticipated due to reasons beyond our control, such as inaccurate information provided, additional goods not originally disclosed, restricted access, waiting time, or delays caused by the client or third parties.

5. Payments

Payment terms will be confirmed at the time of booking. We may require full or partial payment in advance, including a deposit to secure the booking. The balance, where applicable, is typically due on completion of the services on the same day.

We accept payment by the methods made available and communicated to you at the time of booking. You agree to pay all charges due in accordance with the agreed terms. If payment is not made when due, we reserve the right to charge interest on overdue amounts and, where necessary, to suspend or cancel future services until all outstanding sums are paid in full.

If additional work is requested by you or becomes necessary on the day of the move, we may charge extra fees based on our standard rates, which shall be payable on the same payment terms as the main service.

6. Cancellations and Changes

You have the right to cancel or amend your booking, subject to the conditions below.

If you wish to cancel or change your booking, you must notify us as soon as possible. Cancellation charges may apply, depending on the notice given.

No fee may be payable where sufficient notice is provided in accordance with our then-current cancellation policy, which will be communicated at the time of booking.

Short-notice cancellations or changes may incur a charge, which may include loss of any deposit paid and, in some cases, a percentage of the estimated or fixed price to cover administrative and scheduling costs.

If we arrive at the agreed time and are unable to gain access, or if the job cannot proceed due to reasons outside our control, this will be treated as a cancellation by you, and charges may apply, including waiting time or an aborted journey fee.

We reserve the right to cancel or postpone a booking due to events beyond our reasonable control, including but not limited to adverse weather, accident, illness, vehicle breakdown, or legal restrictions. In such cases, we will seek to rearrange the service at a mutually convenient time. Our liability in such circumstances will be limited to the return of any sums paid for services not yet provided, or to reperforming the services at a later date, at our discretion.

7. Client Responsibilities

You are responsible for the following.

Ensuring that you, or a representative authorised by you, is present at collection and delivery locations to direct the work and sign any relevant documentation.

Obtaining and paying for any permits, permissions, or parking arrangements required for our vehicle to park and load or unload safely and lawfully.

Ensuring that access to the property is safe, clear, and suitable for our staff and vehicle, including stairs, lifts, corridors, and doorways.

Properly packing and securing your goods, unless packing services have been expressly included in our quotation.

Clearly labelling fragile items and advising us of any items that require special handling.

Complying with all applicable laws and regulations, including those governing prohibited items, hazardous materials, and waste disposal.

You must not ask our staff to carry out any illegal activity, unsafe task, or work that they reasonably consider to be beyond the scope of the agreed services or likely to cause damage to property or personal injury.

8. Prohibited and Restricted Items

You must not include in your goods any items that are illegal, hazardous, explosive, or otherwise unsafe, including but not limited to gas cylinders, flammable liquids, firearms, ammunition, toxic substances, or perishable goods that may deteriorate.

We reserve the right to refuse to carry any item we believe may pose a risk to health, safety, or property, or which we reasonably suspect may be prohibited or unlawful.

9. Waste Regulations and Disposal

Sidcup Man and Van operates in compliance with applicable UK waste and environmental regulations. We are not a general waste disposal service and will not remove or dispose of household refuse, construction rubble, hazardous waste, or any item that must be processed through licensed waste facilities unless this has been expressly agreed as part of a separate, compliant service.

Where we agree to remove unwanted items or waste, this will be carried out in accordance with relevant law. Additional charges may apply for disposal fees, time, and any special handling required.

You are responsible for ensuring that any items presented for removal as waste are suitable for lawful transport and disposal. We reserve the right to refuse any items that are contaminated, hazardous, or otherwise not acceptable under relevant waste regulations.

10. Liability for Loss or Damage

We will exercise reasonable care and skill in providing our services. However, our liability is subject to the limitations below.

We are not liable for loss or damage arising from your failure to adequately pack goods, unless we have supplied packing services and materials as part of the contract. We are not responsible for wear and tear, pre existing damage, or deterioration of items that are already fragile or in poor condition.

We are not liable for damage to goods where such damage results from inherent defects, weak construction, or design flaws, including flat pack furniture not designed to be moved in a fully assembled state.

We will not be responsible for loss or damage to the following unless specifically agreed in writing.

Jewellery, watches, precious metals, cash, financial documents, or items of exceptional value.

Heirlooms, antiques, artwork, or collectibles whose value is difficult to assess without prior written declaration.

Electronic data, files, or business records.

Our total liability for any claim arising out of or in connection with the services, whether in contract, tort, or otherwise, will be limited to the reasonable cost of repair or replacement of the affected goods, subject to an overall cap not exceeding the total price paid or payable for the relevant services, unless a higher level of cover has been expressly agreed.

We will not be liable for any indirect or consequential loss, including loss of profits, loss of business, or loss of opportunity, even if such loss was foreseeable.

11. Claims and Time Limits

If you believe your goods have been lost or damaged during the move, you must notify us as soon as reasonably possible and, in any event, within a reasonable time after delivery. You should provide details of the affected items, the nature of the damage or loss, and any supporting evidence you may have.

Failure to notify us within a reasonable time may affect our ability to investigate and, where appropriate, to compensate you. We may require access to inspect the damage before any repair or replacement is arranged.

12. Access, Parking, and Property Damage

You are responsible for ensuring our vehicle can park lawfully and safely at both collection and delivery addresses. Any parking charges, fines, or penalties arising from insufficient permissions or incorrect information supplied by you may be charged to you.

We will take reasonable care to avoid damage to property. However, we are not liable for damage that occurs due to difficult access, narrow stairways, or other structural limitations where you have requested that we attempt to move goods in such circumstances.

It is your responsibility to protect flooring, carpets, and surfaces if required. We may use protective coverings where practical but cannot guarantee that all surfaces will remain unmarked, especially in adverse weather or where heavy items must be moved.

13. Delays and Events Beyond Our Control

We will make reasonable efforts to arrive and complete the work within agreed timeframes. However, times given for arrival and completion are estimates and not guaranteed. We are not liable for delays caused by traffic, road closures, weather, breakdowns, or other circumstances beyond our reasonable control.

If a delay prevents us from completing the work on the scheduled day, we will discuss alternative arrangements with you. Additional charges may apply if extra time, storage, or a return visit is required.

14. Insurance

Sidcup Man and Van maintains appropriate insurance in relation to its vehicles and liability for the services provided, in line with applicable UK requirements. These Terms and Conditions, including any agreed limits of liability, apply alongside and not in substitution for any insurance held by us.

You are encouraged to maintain your own contents or business insurance and to check whether your policy covers items in transit or during a move.

15. Complaints

If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we can seek to resolve it. We aim to handle complaints promptly and fairly. Your statutory rights are not affected by these Terms and Conditions.

16. Data Protection and Privacy

We will collect and use your personal information only as necessary to manage your booking, provide the services, and comply with our legal obligations. We will take reasonable steps to keep your information secure and will not sell your details to third parties for marketing without your consent.

17. Variation of Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time your booking is confirmed will apply to your contract. Any changes will not affect existing confirmed bookings unless required by law.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or relating to these Terms and Conditions or the services provided by Sidcup Man and Van.

19. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or other competent authority, that provision will be deemed deleted, and the remaining provisions will continue in full force and effect.

20. Entire Agreement

These Terms and Conditions, together with any written quotation or booking confirmation provided to you, constitute the entire agreement between you and Sidcup Man and Van in relation to the services. You acknowledge that you have not relied on any statement, promise, or representation that is not set out in these documents.