Sidcup Man And Van Terms and Conditions
These Terms and Conditions set out the basis on which Sidcup Man And Van provides removals, transport, loading, unloading and related services to customers in the United Kingdom. By making a booking, the customer agrees to be bound by these terms, together with any written quotation, booking confirmation, or service-specific instructions agreed in advance. These terms are intended to be clear, fair and practical, and they apply whether the service is booked by an individual, household, landlord, tenant, or business customer.
In these terms, “we”, “us” and “our” refer to the service provider operating as Sidcup Man And Van, and “you” or “the customer” refers to the person or business requesting the service. A booking may cover domestic removals, student moves, furniture transport, single-item collections, light commercial transport, or similar assistance. Any variation to these terms must be agreed in writing. If any part of these terms is found unlawful or unenforceable, the remaining provisions will continue to apply.
We aim to deliver a reliable man and van service with reasonable care and skill. However, moving work involves practical risks, and the customer must provide accurate information so that the service can be planned correctly. This includes details about access, item size and weight, packing condition, parking restrictions, and any item requiring special handling. Failure to provide accurate information may affect pricing, timing, or our ability to complete the job safely.
Bookings are usually confirmed once the customer has accepted a quotation, provided requested information, and we have issued a booking confirmation. A booking is not final until it has been confirmed by us in writing or by electronic message. Quotations are based on the information supplied at the time of enquiry and may be amended if the job changes materially. The customer must check all details carefully, including dates, addresses, item lists, and any access restrictions.
We may request photographs, inventory details, floor levels, measurements, or other information to assess the work properly. Where the move requires multiple staff, specialist equipment, longer travel, or extra waiting time, the quoted price may reflect those requirements. If the customer later asks for additional items to be moved, extra stops, or extended time beyond the agreed service, additional charges may apply. We reserve the right to decline a booking where the job is unsafe, unlawful, or beyond the scope originally agreed.
To help ensure a smooth Sidcup man and van booking, the customer must be available at the agreed start time or provide a competent representative. We may treat significant delays as waiting time or, in some cases, a late cancellation if they prevent us from performing the service efficiently. If access conditions change on the day, such as road closures, unsafe parking, or restricted entry, we may need to revise the schedule or the price. Customers should ensure they have the authority to arrange the move and, where relevant, that building management rules permit the work.
Payments must be made in the manner stated in the booking confirmation or invoice. Unless otherwise agreed, payment is due on completion of the job, and we may request a deposit for larger, longer-distance, or higher-value bookings. Accepted payment methods may include bank transfer, card payment, or cash where agreed in advance. Any deposit paid will be applied against the final amount due, unless a cancellation fee or other valid charge becomes payable under these terms.
All prices are normally quoted in pounds sterling and may be subject to VAT where applicable. Unless expressly stated otherwise, quotations are based on the estimated duration, manpower, mileage, and service scope. If the actual work takes longer than estimated because of customer-related factors, such as poor packing, delayed access, repeated handling, or additional items, the final invoice may be adjusted accordingly. We may also charge for tolls, parking fees, congestion-related costs, or disposal fees if these were not included in the original quotation.
Payment terms for Sidcup Man And Van require that all invoices are settled in full without deduction or set-off, unless a deduction is required by law. If a payment fails, is reversed, or is disputed without reasonable cause, we may charge reasonable administration costs and recovery expenses. Where payment remains outstanding, we may suspend future bookings or take lawful steps to recover the debt. Late payments may attract interest and charges to the extent permitted by applicable law.
Cancellations, Amendments and Waiting Time
If you need to cancel or change a booking, you should give us as much notice as possible. The amount of notice required may depend on the size and nature of the job, but in general earlier notice allows us to reallocate time and avoid unnecessary cost. We may confirm any cancellation fee at the time of booking. If no specific arrangement is stated, a reasonable charge may apply where we have already committed time, staff, or resources to the job.
Cancellations made at short notice may lead to a charge covering reasonable loss of earnings, travel, admin, and any non-refundable costs. If the customer is not ready at the agreed time, or if the work cannot proceed due to access issues, unsafe conditions, or missing information, we may either wait for a reasonable period, reschedule, or treat the booking as a late cancellation. We will act reasonably, but repeated delays or changes may result in additional fees.
Where an amendment is requested, we will assess whether the revised service can be carried out on the same terms. Some changes, including a different collection point, extra load volume, or a new completion deadline, may require a revised quotation. If we agree to continue after an amendment, the original confirmation will be updated accordingly. The customer accepts that availability cannot always be guaranteed for revised dates or times, particularly during busy periods.
Liability, Care of Goods and Risk
We take reasonable care when handling items, but liability is limited as set out in these terms. The customer remains responsible for ensuring that items are suitably packed, boxed, wrapped, and protected unless packing has been specifically included in the service. Fragile items, loose components, and poorly assembled furniture are especially vulnerable to damage and should be declared in advance. We are not liable for loss or damage caused by insufficient packing, inherent weakness, or pre-existing defects.
Unless otherwise agreed in writing, we do not accept liability for indirect or consequential losses, including lost profits, missed appointments, loss of opportunity, or emotional distress. Our total liability for proven loss or damage arising from our negligence, breach of contract, or breach of statutory duty will be limited to the reasonable repair or replacement value of the affected item, subject to any limits stated in the booking terms. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
The customer must tell us about any items of exceptional value, sentimental importance, or special fragility before the move begins. Such items may require separate handling arrangements, additional protection, or a written agreement about valuation and liability. Where the customer chooses to transport goods personally or asks us to act outside the normal scope of the service, responsibility for those items may rest with the customer. We are not responsible for items that are not disclosed, wrongly described, or left unsecured by the customer.
Customer Responsibilities and Safe Working
The customer must ensure that the premises are safe and accessible for loading and unloading. This includes arranging parking where needed, clearing pathways, securing pets, and warning us of any hazards such as low ceilings, narrow stairs, lifts, heavy doors, damp surfaces, or unsafe flooring. If we reasonably believe that a task is unsafe, illegal, or likely to cause damage, we may refuse to carry out all or part of the job. In such circumstances, any waiting or wasted journey time may still be charged.
Where assistance is needed, the customer must ensure that enough accurate information is supplied in advance so the right number of operatives and the correct vehicle can be assigned. We may reasonably refuse to lift items that are too heavy, unstable, contaminated, unsafe, or likely to cause injury. The customer must not ask us to move prohibited, dangerous, or unlawful goods. Any item that is known to be hazardous must be disclosed before booking and may require special arrangements or may be declined entirely.
We may require the customer to be present at the start and end of the job, or to appoint a representative with authority to make decisions. If keys, codes, passes, or permits are needed, the customer must provide them on time. Delays caused by missing access information, building restrictions, or third-party interference may result in extra charges. The customer is also responsible for obtaining any consents required from landlords, managing agents, neighbours, or local authorities.
Waste Regulations and Disposal
Where our service includes disposal, removal of unwanted items, or clearance work, the customer acknowledges that waste must be handled in accordance with UK waste regulations and applicable environmental law. We will only transport, deposit, or dispose of waste where permitted, and we may refuse any load that appears to include hazardous, clinical, electrical, or controlled waste unless proper arrangements have been made. The customer must not conceal prohibited waste within ordinary household or commercial items.
Some items, such as fridges, freezers, tyres, paint, chemicals, fluorescent tubes, batteries, and electrical equipment, may be subject to special disposal rules or additional charges. The customer is responsible for telling us what is being discarded so that lawful disposal arrangements can be made. Where a waste transfer note, permit, or evidence of lawful disposal is required, the customer agrees to provide accurate information and to cooperate with any necessary documentation. Any misdescription of waste may lead to refusal of service or added costs.
If we arrange disposal on the customer’s behalf, we will act as a carrier or broker only within the scope of the agreed service and legal permissions. The customer confirms that they have the right to dispose of the items handed over and that they are not stolen, contaminated, or subject to retention by a third party. We may decline to transport waste that could expose us to regulatory breach, contamination, or health and safety risk. Where illegal waste is discovered, we may stop work and report the matter to the relevant authorities if required by law.
Force Majeure and Service Delays
We are not responsible for failure or delay caused by events outside our reasonable control. These may include severe weather, road closures, traffic incidents, vehicle breakdown, industrial action, fire, flood, civil disturbance, power failure, accidents, or acts of public authority. Where such an event occurs, we will seek to reschedule or complete the work as soon as reasonably practicable. The customer agrees that reasonable delays arising from these events do not amount to a breach of contract.
If a force majeure event prevents performance entirely, we may cancel the booking without liability other than refunding any unused payment for services not provided, less any reasonable costs already incurred where lawful and appropriate. We will always try to communicate changes promptly and keep disruption to a minimum. However, the customer should recognise that certain external events are beyond our control and may affect arrival times, completion times, or route planning.
Nothing in this section affects the customer’s statutory rights where goods are damaged or services are not provided with reasonable care and skill. If there is any inconsistency between these terms and mandatory consumer protection law, the law will prevail to the extent of that inconsistency.
Complaints, Severability and Governing Law
If you have a concern about the service, you should raise it promptly so that we have an opportunity to review the matter. Any complaint should include relevant details, such as the date of the booking, the items involved, and a description of the issue. We will consider complaints fairly and in good faith. Where appropriate, we may request evidence such as photographs, invoices, or item descriptions to help assess the issue and determine whether any remedy is available.
If any dispute cannot be resolved informally, either party may seek to resolve the matter through the courts of England and Wales, subject to any mandatory consumer rights or alternative dispute resolution process that may apply. These terms are governed by the laws of England and Wales. If the customer lives in Scotland or Northern Ireland, any mandatory local consumer protections will continue to apply to the extent required by law, but the contract will otherwise be interpreted in accordance with English law.
By proceeding with a booking, the customer confirms that they have read, understood, and accepted these terms and conditions for man and van services. The customer also confirms that all information supplied is accurate to the best of their knowledge and that they will cooperate in good faith to allow the service to be delivered safely, lawfully, and efficiently. These terms form the full agreement between the parties unless expressly varied in writing.