Terms and Conditions for Sidcup Man And Van Services
These Terms and Conditions set out the basis on which Sidcup man and van services are provided to customers in the UK. By making a booking, you agree to these terms, which are designed to clarify how the service works, what is included, and the responsibilities of both parties. They apply to domestic and commercial moves, single-item transport, and related labour-only assistance unless otherwise agreed in writing. For the avoidance of doubt, these terms are intended to support a fair, transparent, and practical moving service.
1. Definitions. In these terms, “we”, “us”, and “our” refer to the provider of the man and van service; “you” and “your” refer to the customer; “goods” means any items, furniture, boxes, appliances, waste, or materials to be moved, loaded, unloaded, collected, or disposed of; and “booking” means any agreed service confirmed by us, whether by phone, email, message, or other written communication. References to a “move” include partial loads, collections, deliveries, and van and man service assistance.
2. Scope of service. We provide transport and labour services using suitable vehicles and personnel based on the details supplied at the time of booking. The exact scope of the job depends on the information you provide, including access conditions, item dimensions, number of floors, parking restrictions, and any special handling requirements. Unless expressly agreed otherwise, our service does not include packing, dismantling, reassembly, storage, specialist lifting, or hazardous waste removal. Any extra work requested on the day may be accepted at our discretion and may incur additional charges.
3. Booking process. A booking request may be made by providing the required job details, including collection and delivery addresses, preferred date, expected load size, access arrangements, and any other relevant information. A quotation is based on the details supplied and may change if those details are incomplete or inaccurate. A booking is only confirmed once we accept the job and, where required, receive a deposit or prepayment. We may refuse or cancel a booking if the job is unsuitable, unsafe, unlawful, or beyond the capacity of our vehicles or team. It is your responsibility to ensure all information is true, current, and complete.
4. Customer responsibilities. You must ensure that the goods are ready for collection at the agreed time, that access is clear and safe, and that any parking or loading restrictions are managed appropriately. If permits, suspensions, or permissions are required, you are responsible for arranging them unless we agree otherwise. You must also make us aware of fragile, valuable, oversized, heavy, or unusually shaped items. If items require specialist handling and this was not disclosed before the booking, we may decline to move them or charge an additional fee. You are also responsible for disconnecting appliances unless prior agreement has been made.
5. Timing and waiting. We aim to arrive within a reasonable time window, but all times are approximate unless otherwise stated in writing. Delays may occur due to traffic, weather, access issues, or circumstances beyond our control. If our team is delayed due to reasons attributable to you, including incomplete loading, late access, or lack of parking, we may charge waiting time at our standard hourly rate or apply a minimum call-out charge. If the delay becomes excessive, we may treat the booking as cancelled by you and apply the cancellation terms below.
6. Payments. Unless agreed otherwise in writing, payment is due on completion of the job. We may request a deposit, partial prepayment, or full upfront payment for certain bookings, particularly at busy periods, for long-distance work, or for waste collections. Accepted payment methods may vary, but any fees associated with failed payments, chargebacks, or bank transfer errors remain your responsibility. Prices may be quoted as fixed rates, hourly rates, or based on estimated volume and labour. Additional charges may apply for stairs, long carries, congestion, parking costs, tolls, extra waiting time, additional stops, or services not included in the original quotation.
7. Cancellations and rescheduling. If you need to cancel or move a booking, you must notify us as soon as possible. Cancellations made with adequate notice may be eligible for a full or partial refund, depending on any costs already incurred. Where a deposit has been taken, it may be non-refundable if the cancellation is made after preparation has begun or if the booking was scheduled for a high-demand period. If you cancel after our team has been dispatched or arrives at the premises, you may be charged the full or partial agreed fee. We may reschedule a booking where necessary due to operational or safety reasons, giving reasonable notice wherever possible.
8. Failure to attend or access problems. If you are not present at the agreed time and no alternative arrangement has been authorised, or if we cannot access the property, vehicle loading area, or delivery point, we may wait for a reasonable period and then leave or continue with other work. In such cases, a call-out fee, waiting charge, or cancellation fee may apply. If the job cannot proceed because of missing keys, blocked access, incorrect addresses, or insufficient parking, the booking may still be charged in full or in part. You remain liable for any costs we reasonably incur as a result of your failure to provide access or instructions.
9. Liability for goods. We will take reasonable care when handling your goods, but you are responsible for ensuring that items are suitably packed, secured, and labelled where appropriate. We are not liable for damage caused by poor packing, inherent weakness, pre-existing defects, damp, unsuitable containers, or items not fit for transport. Fragile items, electronics, glass, antiques, artwork, plants, and sentimental items are moved at your own risk unless a higher level of protection has been agreed in writing. If you ask us to move items that are already damaged or unstable, we accept no responsibility for further deterioration unless caused by our negligence.
10. Our liability. We will not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation. Subject to that, our liability for loss or damage arising from the service is limited to the lesser of the proven repair or replacement cost and the value of the booking fee paid, unless a greater limit has been agreed in writing before the move. We are not liable for indirect or consequential losses, including loss of profit, loss of business, missed deadlines, emotional distress, or costs arising from alternative arrangements, except where required by law.
11. Insurance and claims. Any insurance we hold is subject to its own terms, exclusions, excesses, and limits. If you believe damage or loss has occurred, you must notify us as soon as reasonably possible and provide evidence, including photographs and a description of the incident. We may require the damaged item to be retained for inspection. Failure to report an issue promptly may affect our ability to investigate and may reduce or eliminate any claim. Claims will be assessed fairly and on the basis of reasonable evidence. No admission of liability will be made until a proper review has taken place.
12. Waste, disposal, and regulations. Where our Sidcup man and van service includes the removal, collection, or disposal of waste, all waste must be described accurately before the booking. We only accept waste that can lawfully be transported and disposed of in accordance with UK waste regulations. You must not present hazardous, toxic, clinical, asbestos-containing, explosive, pressurised, or otherwise prohibited materials unless we have expressly agreed in advance and hold the relevant authority to handle them. You remain responsible for declaring the nature of the waste. Any misdeclaration may lead to refusal of collection, additional charges, or cancellation of the job.
13. Duty of care and waste transfer. When we collect waste, we act in accordance with applicable duty-of-care requirements. You may be asked to provide information needed to classify the waste correctly, and in some cases to sign or confirm waste transfer documentation. We reserve the right to inspect items before collection and to refuse anything that appears unsafe, contaminated, or inconsistent with the description given. If the waste must be taken to a licensed facility, any disposal charge, tipping fee, or recycling cost may be added to the price unless specifically included in the quote. You must not request us to dispose of waste unlawfully or to evade regulatory obligations.
14. Property, access, and site conditions. You must ensure that the property, driveway, pathway, stairs, lifts, and loading areas are reasonably safe for moving activities. We may refuse to proceed if conditions are unsafe, including severe clutter, unstable flooring, aggressive animals, or inadequate lighting. If the job is at a commercial site or managed building, you are responsible for any access permissions, security arrangements, or site rules. We are not liable for delays caused by third-party site procedures or restrictions. Any damage caused by hidden hazards, defective surfaces, or unsafe access conditions that were not reasonably apparent to our team may be excluded from liability.
15. Customer conduct. You agree that you, your agents, and anyone present at the location will behave respectfully and will not threaten, obstruct, or interfere with our team. We may suspend or end the service immediately if there is abusive behaviour, intimidation, harassment, intoxication, or any action that puts our staff at risk. In such circumstances, the full or partial job fee may still be payable. We also reserve the right to withdraw the service if we reasonably believe that continuing would be unsafe, unlawful, or likely to cause damage. Our staff have the right to work in a professional environment free from discrimination or violence.
16. Delays, force majeure, and operational limits. We are not liable for failure or delay in performance where caused by events beyond our reasonable control, including severe weather, road closures, accidents, mechanical breakdown, fuel shortages, strikes, civil unrest, pandemics, government restrictions, or acts of third parties. If such an event occurs, we may postpone, cancel, or modify the service without liability for indirect losses. Where possible, we will offer a revised date or reasonable alternative arrangement. We also reserve the right to use an alternative vehicle, route, or team member if this enables us to complete the job safely and efficiently.
17. Complaints and disputes. If you are unhappy with any aspect of the service, you should raise the issue promptly so that we can investigate and, where appropriate, seek a practical resolution. We may request photographs, written descriptions, or other evidence. Nothing in these terms prevents you from exercising your statutory rights. We aim to handle disputes fairly and in good faith. If an informal resolution cannot be reached, the parties may consider mediation or another agreed dispute resolution method before commencing court proceedings, where appropriate and proportionate.
18. Governing law. These terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If any part of these terms is found to be unlawful, invalid, or unenforceable, that part shall be treated as modified to the minimum extent necessary, and the remaining provisions shall continue in full force and effect. No waiver of any term shall be effective unless agreed in writing.
19. Changes to these terms. We may update these Terms and Conditions from time to time to reflect legal, operational, or commercial changes. The version applicable to your booking is the version in force at the time the booking is confirmed, unless a later change is required by law or expressly agreed by both parties. It is your responsibility to review the terms before each booking. Continued use of the Sidcup man and van service after notice of changes may be treated as acceptance of the revised terms, where permitted by law.
20. Entire agreement. These terms, together with any written quotation or booking confirmation, form the entire agreement between you and us regarding the service, except where statutory rights apply. Any statement made verbally that is not included in the written booking details may not be relied upon if it conflicts with these terms. If we choose not to enforce any provision on one occasion, that does not mean we waive the right to enforce it later. By proceeding with a booking, you acknowledge that you have read, understood, and agreed to these terms.
